Privacy Policy

Last updated: 23 July 2026

This Privacy Policy explains how LVLD ("we", "us") collects, uses and protects your information when you use the LVLD mobile app and the website lvldmoney.app (together, the "Service").

Information we collect

• Account information — such as your name and email address, if you provide them when setting up the app or contacting support.
• Financial information via Plaid — with your permission, we connect to your financial institution through Plaid Inc. to receive account balances, account details and transaction information (such as amounts, dates, merchant names and categories). We never receive or store your online banking username or password; those credentials are handled by Plaid and your bank.
• Information you enter in the app — such as budgets, savings goals, income and bill details, and check-ins.
• Usage and diagnostic data — crash reports and basic diagnostic information used to keep the app reliable.

How we use your information

• To provide the Service: safe-to-spend calculations, transaction categorisation, spending insights, payday tracking, goals, streaks, levels and money reports.
• To store and sync your data. LVLD is built device-first: your data lives in a local database on your phone. Balance and transaction information received through Plaid, and figures derived from it, are also stored in our secure backend so bank syncing works.
• To respond to support requests.
• To maintain the security and reliability of the Service.

What we do not do

• We do not move money or initiate payments.
• We do not sell your personal or financial data.
• We do not receive or store your online banking credentials.

Plaid

We use Plaid to connect your financial accounts. Plaid's collection and use of your information is governed by the Plaid End User Privacy Policy.

Sharing

We share information only with service providers who help us operate the Service, and where required by law. These providers may only use your information to provide services to us. They are:

• Plaid — bank account connections and transaction data.
• Supabase — secure hosting of our backend database.
• Sentry — crash reporting, so we can find and fix errors. Crash reports do not include your financial data.

Data retention and deletion

We keep your information for as long as you use the Service. You can disconnect your bank accounts at any time in the app, and you can request deletion of your data at any time — see Data deletion. When you request deletion, we delete your personal and financial information from our systems, except where we are required to retain it by law.

Security

Data is encrypted in transit. Access to production systems is restricted, and bank connections are handled by Plaid so that your banking credentials never touch our systems.

Children

The Service is not directed at children under 13, and we do not knowingly collect information from them.

Changes

We may update this policy from time to time. We will post the updated version on this page with a revised "Last updated" date.

Contact

Questions about this policy or your data: contact@lvldmoney.app, or visit our support page.